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Where are the gift cards purchased?
Gift Cards can be purchased at the Patriot Place Management Office located between Skipjack’s and Bar Louie in the North Retail. |
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During what hours are the gift cards sold?
Gift Cards are sold in the Patriot Place Management Office Monday-Friday 9:00am-6:00pm and Saturday 10:00am-4:00pm. |
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What tender type(s) are accepted for payment?
The following payment types are accepted: - Cash
- American Express
- Visa®
- Discover
- MasterCard
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What tender type(s) are not accepted for payment?
Personal checks are not accepted. |
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In what amounts can the gift cards be purchased?
A gift card can be purchase in any amount from $5 to $500. |
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Is there a limit to the number of gift cards that can be purchased?
No |
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Can the gift cards be purchased online?
No |
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Is there a fee to purchase a gift card?
1-4 Cards - $3 Per Card Activation Fee
5-9 Cards - $5 Flat Transaction Fee
10+ Cards - No Fee
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Where is the gift card accepted?
The Patriot Place VISA gift card can be used everywhere VISA debit cards are accepted. |
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Does the gift card ever expire?
Card funds do not expire. After the valid thru date on the card (60 months after card is issued) please contact us for a free replacement. |
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Is there a fee to transfer the balance from one gift card to another?
The transfer fee is $5.00. |
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Are there different gift card design(s) available?
No |
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What happens to the unused remaining balance?
Any balance remaining on the card after 12 months of inactivity will be reduced by an amount of $2.50 per month of continued inactivity (Account Maintenance Fee). |
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What if the gift card is lost or stolen?
If the gift card is lost or stolen the fee to replace the card is $5.00. Please see the Patriot Place Management Office with a proof of purchase, gift card receipt and valid photo identification. |
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What are the Account Maintenance Fee (AMF) details of your program?
A $2.50 service fee will be deducted monthly from the card balance starting the 1st day after 12 months of inactivity. |
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Do you store cardholder data?
Patriot Place does not store personal credit card data. |
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Can the gift cards be mailed?
No. |
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Can gift card purchases be returned?
Gift cards can be returned same day of purchase at the Patriot Place Management Office with original receipt and valid photo identification. |
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Who is StoreFinancial?
StoreFinancial is an international payment systems processor based in Overland Park, Kansas (a suburb of Kansas City, Missouri) that offers the most comprehensive turn-key shopping center gift card program in the world. |
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How can a customer find the available balance on the gift card?
The value of the gift card will be written on the back of the gift card and may be listed with the materials that came with the gift card at the time of purchase. Other options include calling the number on the back of the gift card, check www.getmybalance.com, or visit the Customer Service Desk or Management Administration Office during normal business hours. |
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What if the gift card is declined?
If a transaction is declined, the customer should check the balance (see, “How can a customer find the available balance on the gift card?”), tell the cashier how much is available on the gift card to use towards the purchase, and pay the remainder with another form of payment. |
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How are returns, exchanges, or disputes handled?
Merchants may credit gift cards, subject to their return policy, back to the gift card used to make the original purchase. For this reason, it is very important that customers keep gift cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the gift card is not present, the merchant may issue a store credit, store valued gift card or exchange. Please note that voided transactions may take up to 7 days to be credited back to the gift card’s available balance. |
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How can a customer track activity on the gift card?
Transaction history is available through www.getmybalance.com |
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Can the cardholder re-load the gift card by putting more money on it?
No, the gift card is not re-loadable. However, returns and credits can be applied. |
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What if the gift card is physically damaged?
Contact the shopping center management office or call the number on the back of the gift card. |
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Whom should a customer contact if the gift card status reads, “inactive,” when funds should be available?
Please contact the shopping center management office or call the number on the back of the gift card for more information. |
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Can other forms of payment be used with the gift card when making a purchase?
Yes. The customer should inform the cashier how much to deduct from the gift card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between gift cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check. |
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Can the gift card be personalized or embossed with the recipient’s name?
No. One of the safety features of the gift card is its consistent appearance. At this time, gift cards cannot be personalized or embossed with any recipient’s name. |
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Can balances from multiple gift cards be combined on to one gift card?
Yes. Contact the shopping center management office or call the number on the back of the gift card for more information. |
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What should a customer do with the gift card once the funds are depleted?
Keep the gift card, even after the balance is depleted, in case items need to be returned. A merchant might ask a customer to present the gift card as proof of purchase. |
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| For all other questions regarding the gift card, please contact the Patriot Place Management Office at (508) 203-2100 or email clientsupportsupervisors@storefinancial.com. Please be sure to provide the sixteen (16) digit card number. |